Frequently Asked Questions

To access the Omniflex login portal through enmacc:

• Visit our Services page and select Omniflex Login
• Enter your registered email address and password
• Complete two-factor authentication if enabled
• You'll be redirected to your Virtual Terminal Omniflex dashboard

If you're a new user, you'll need to complete the registration process first. Contact our support team at support@enmacc.de.com for assistance.

Virtual Terminal Omniflex is a powerful web-based payment solution that allows you to:

• Accept Payments Anywhere: Process card payments from any device with internet access
• Multiple Card Types: Accept Visa, Mastercard, Amex, and other major cards
• Secure Transactions: PCI-DSS compliant with end-to-end encryption
• Real-time Reporting: Track all transactions with detailed analytics
• Integration Ready: Seamlessly connects with enmacc trading platform

As the perfect complement to how you process payments, OmniFlex from Worldpay ensures safe and efficient transactions.

The integration between Worldpay OmniFlex and enmacc provides a seamless trading and payment experience:

• Unified Dashboard: Manage trades and payments from one interface
• Automatic Settlement: Trades settle directly through OmniFlex
• Multi-currency Support: Process payments in EUR, GBP, USD, and more
• Reconciliation: Automatic matching of trades with payments

Safely accept any card type wherever you are with our integrated solution.

Omniflex employs industry-leading security measures:

• PCI-DSS Level 1: Highest level of payment security compliance
• 256-bit SSL Encryption: All data encrypted in transit
• Two-Factor Authentication: Additional login security layer
• Tokenization: Card data replaced with secure tokens
• Fraud Detection: AI-powered transaction monitoring
• GDPR Compliant: Full European data protection compliance

The enmacc OTC energy trading platform supports a wide range of energy commodities:

• Electricity: Baseload, peak, and off-peak contracts
• Natural Gas: Spot and forward contracts
• Renewable Energy: Green certificates and guarantees of origin
• Carbon Credits: EUA and CER trading
• LNG: Liquefied natural gas contracts

Our platform provides real-time market data and efficient execution for all products.

OTC (Over-The-Counter) trading on enmacc follows a streamlined process:

• Step 1: Browse available energy products in our marketplace
• Step 2: Submit a bid or offer with your desired terms
• Step 3: Negotiate directly with counterparties through our secure platform
• Step 4: Execute trades with one-click confirmation
• Step 5: Settlement processed through Virtual Terminal Omniflex

Transform your trading with our innovative solutions designed for today's dynamic energy market.

The enmacc OTC energy trading platform operates during the following hours:

• Main Trading Session: Monday to Friday, 7:00 - 18:00 CET
• Extended Hours: 6:00 - 20:00 CET for certain products
• Weekend Trading: Limited products available Saturday 9:00 - 14:00 CET

Note: Trading hours may vary by product and market conditions. Check the platform for real-time availability.

enmacc offers transparent and competitive pricing:

• Platform Access: Monthly subscription based on trading volume
• Transaction Fees: Variable per-trade fee (typically 0.1-0.5%)
• Omniflex Payments: Competitive rates through Worldpay
• No Hidden Fees: Full transparency on all charges

Contact our sales team at +49 89 215 415 00 for a customized quote based on your trading needs.

Creating an enmacc account is straightforward:

• Step 1: Visit our registration page or contact us
• Step 2: Provide company information and contact details
• Step 3: Submit required documentation for verification
• Step 4: Complete KYC/AML compliance checks
• Step 5: Receive login credentials for Omniflex and trading platform

Registration typically takes 2-5 business days. For expedited processing, call +49 89 215 415 00.

To reset your password for Omniflex login or the trading platform:

• Click "Forgot Password" on the login page
• Enter your registered email address
• Check your inbox for the password reset link
• Create a new strong password (minimum 12 characters)
• Log in with your new credentials

If you don't receive the email within 10 minutes, check your spam folder or contact support@enmacc.de.com.

You can update your account information in several ways:

• Personal Details: Edit directly in your account settings
• Company Information: Submit update request through the platform
• Banking Details: Requires verification - contact support
• Contact Preferences: Manage in notification settings

For significant changes to company registration or authorized traders, please contact our compliance team at support@enmacc.de.com.